Last updated: August 1, 2026
Chennai's Home Services ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our website or book our services.
1. Information We Collect
We collect only the information necessary to provide our services:
- Name — to address you and identify your booking.
- Phone number — to confirm appointments and provide service updates.
- Email address — to send booking confirmations (if provided).
- Service address — to dispatch our technicians to the correct location.
- Service details — the type of AC service you request, to prepare our team.
2. How We Use Your Information
- To confirm and schedule your service appointment.
- To contact you regarding your booking, including reminders and updates.
- To provide after-service support and warranty follow-ups.
- To improve our services based on customer feedback.
- To comply with legal obligations where required.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
- Our technicians — who need your address and contact details to carry out the service.
- Legal requirements — if required by law, court order, or government authority.
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Booking records are typically retained for up to 2 years for warranty and service history purposes.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.
6. Cookies
Our website does not use tracking cookies or advertising cookies. We may use essential session data solely to ensure the website functions correctly. No personal data is stored in cookies.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal obligations.
- Withdraw consent for us to contact you for non-essential communications.
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites (such as WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out:
- Phone: +91 9952957334
- Email: [email protected]
- Location: Chennai, Tamil Nadu, India